If you are ordering from www.LuciLulu.com, we do not have a minimum order requirement.
What does "Currently sold in 5 Yard lengths" mean?TOP
The majority of our ribbons are sold
in increments of 5 yards. The price you see listed is the price for the 5
total yards. For example, if you are ordering 5 yards of
3/8"Solid Grosgrain, you would enter Qty. 1 and the price would be
$.95. If you are ordering 10 yards of 3/8" Solid Grosgrain, you
would enter Qty. 2, and so forth.
Yes. Luci
Lulu is secured with a Mals-e Web Server Certificate. Transactions
on our site are protected with up to 256-bit Secure Sockets Layer
"SSL" encryption . In addition, credit card information is sent to us in an
encrypted/scrambled format and is 100% secure. We do not keep your credit
card information on file.
As you
see items that you would like to add to your shopping cart, simply enter in the
desired Quantity and hit the "Order" button. When you are finished
shopping, click on "Shopping Cart" at the bottom left of the
screen. Review your order for accuracy and then select "Go To Payments" button or the "PayPal" button. You will be taken through our secure checkout system. Your
order is not complete until you confirm the payment.
Click on
"Shopping Cart" at the bottom left of your screen. Review your
order. To make changes, change an item's quantity to the new desired
quantity and hit "Recalculate". To remove an item from your
order, change the quantity to 0 and hit "Recalculate".
Some of the items in my Shopping Cart are now showing as unavailable. What should I do?TOP
We do our
best to maintain stock, but unfortunately we do run out of items. To
proceed with your order, change the quantity to 0 and hit
"Recalculate".
If you are placing your order on www.LuciLulu.com, your order will be shipped via USPS First Class or Priority Mail. UPS is available and used for larger orders. If you would like UPS, send us a note with your order. We'll notify you of the additional charge for your approval.
We ship packages out very quickly. For all in stock products, generally it takes 1 business day (M-F) for your order to ship. If we are running a sale, your order may take 2 business days to ship. It will then take 1 to 5 business days to reach you, depending on where you live. If an item is backordered, you will be sent a message with the estimated ship date. Our vendors ship quickly so we can usually fill a backorder within a week of ordering.
How long will it take my International Package to arrive?TOP
It takes
1 to 2 business days for your order to ship. It will then take 2 to 4
weeks to reach you.
After
your order has shipped, you should receive an e-mail with your Delivery
Confirmation Number. You may also select "Order Tracking" and
follow the prompts. If your order has been shipped, it will be indicated
there.
Yes.
Please give us a call at (931) 273-8496 between the hours of 9 a.m. to 4 p.m. C.S.T.,
Monday through Friday. During holidays seasons, sometimes we are available
on Saturdays.
I am having trouble placing an order. What can I do?TOP
We
apologize for any trouble you may experience while trying to place an
order. Please give us a call at (931) 273-8496 and we will do our best to
help you. Sometimes older versions of web browsers have difficulty. We will be happy to complete the order manually.
After
your Shopping Cart is full, click on "Shopping Cart" at the bottom
left of your screen. Review your order and then click the "Go To
Payments" button. In the middle of the next screen there is a PayPal
button. Click on that button and go through the entire PayPal Checkout
process. You will be brought back to our website where you can finalize
the order.
